It is not so difficult to start a new business, but never an easy task to keep it going. Like any other entrepreneurs, you might be wondering how to make your e-commerce store the best.
But why not selling on another platform, you might ask? We have Amazon, eBay,… on the market which offers you the same purpose, that allows you to sell your products, and to reach a great number of customers in no time.
As an ecommerce business owner, you know that having a well-optimized online store is key to increasing sales and revenue. With the rise of online shopping, it’s more important than ever to have an easy-to-use website that attracts and retains customers. Shopify is a popular ecommerce platform that provides a range of features to help store owners optimize their website and reach a wider audience. In this blog post, we’ll share some tips and tricks for Shopify store owners to help them improve their website design, SEO optimization, social media marketing, email marketing, customer service, and data analysis. By implementing these tips, you can create a better experience for your customers, drive more traffic to your store, and ultimately increase sales and revenue.
Shopify is big, you already know that, but how big is it? Below are some facts for you to look at:
- Shopify is one of the most popular e-commerce platforms, with an almost 20% market share. It is, in fact, only behind WooComerce
- Shopify is easy to get used to. You do not have to be an expert to be able to manage your store
- Free and paid ad-ons, themes, … that help you customize user experience.
- Shopify plans are affordable for most store owners, starting at just $29 per month.
- There are almost 1 million online stores using Shopify all over the world (source: Shopify).
Naturally, your store does not become successful out of the blue just because you decide to use Shopify, thus we are here to provide some tips that it could help.
Tips and Tricks for Shopify Store Owners
Social Media Marketing
Social media marketing plays a crucial role in promoting Shopify stores and reaching a wider audience. With over 3.8 billion social media users worldwide, social media platforms offer a vast pool of potential customers to tap into. By utilizing social media marketing, Shopify store owners can increase brand awareness, engage with their audience, and drive traffic to their store.
Here are some tips for optimizing social media marketing:
- Choose the right social media platforms: Determine which platforms your target audience is most active on and create a presence there. This could include popular platforms such as Facebook, Instagram, Twitter, and LinkedIn.
- Create engaging content: Share high-quality images, videos, and graphics that showcase your products or services. Be sure to keep the content interesting, informative, and relevant to your target audience.
- Use social media advertising: Utilize paid social media advertising to reach a wider audience and increase visibility. This could include running ads on Facebook or Instagram, promoting tweets on Twitter, or creating sponsored content on LinkedIn.
- Engage with your audience: Respond to comments and messages promptly, and create a two-way dialogue with your audience. This will help build relationships and increase engagement.
- Use hashtags: Use relevant hashtags to make your content more discoverable to users who are searching for specific topics. Be sure to research and use popular and relevant hashtags in your posts.
- Measure your success: Use analytics tools provided by social media platforms to track your performance and identify areas for improvement. Use this data to refine your social media marketing strategy and make informed decisions.
Email marketing is a powerful tool for building customer relationships and driving sales for Shopify store owners. With email marketing, store owners can reach out to their customers directly and communicate with them on a regular basis, building a relationship of trust and loyalty over time.
The importance of email marketing lies in its ability to provide a personalized experience for customers, delivering targeted and relevant content that speaks to their interests and needs. By segmenting their email lists based on customer behavior and preferences, store owners can create highly targeted campaigns that resonate with their audience, driving engagement and sales.
Here are some tips for optimizing email marketing for Shopify stores:
- Build a subscriber list: One of the most important elements of email marketing is having a strong subscriber list. Encourage customers to sign up for your newsletter by offering incentives such as exclusive discounts or early access to new products.
- Create compelling subject lines: The subject line is the first thing customers see when they receive an email, so it’s important to make it engaging and compelling. Use attention-grabbing language and highlight the value of the email’s content.
- Personalize emails: Personalization is key to building a relationship with customers. Use their name in the greeting and tailor the content of the email to their interests and behavior.
- Use automation: Automation can save time and increase efficiency in email marketing. Set up automated campaigns such as welcome emails, abandoned cart reminders, and post-purchase follow-ups to keep customers engaged.
- Monitor performance: Keep track of email performance metrics such as open rates, click-through rates, and conversion rates to understand what works and what doesn’t. Use this information to refine your email marketing strategy over time.
By following these tips and utilizing the power of email marketing, Shopify store owners can build stronger relationships with their customers and drive sales in a cost-effective and efficient way.
Excellent customer service is crucial for building customer loyalty and improving sales for Shopify store owners. Customers who feel valued and appreciated are more likely to return for future purchases and recommend the store to others. On the other hand, poor customer service can result in negative reviews and a decrease in sales.
Here are some tips for improving customer service:
- Respond promptly to customer inquiries: Customers expect a timely response to their inquiries. Aim to respond within 24 hours, preferably sooner.
- Offer easy returns: Make the return process as easy as possible for customers. This can help build trust and increase customer satisfaction.
- Provide clear product information: Ensure that customers have access to clear and accurate information about products, including pricing, shipping options, and product features.
- Be friendly and professional: When communicating with customers, be friendly and professional. Use positive language and avoid defensive or confrontational responses.
- Show appreciation: Show customers that you value their business by offering special promotions or discounts, sending thank-you notes, or offering personalized recommendations based on their purchase history.
By providing excellent customer service, Shopify store owners can build strong relationships with their customers, increase customer loyalty, and ultimately drive sales.
Analytics & Data
Analytics and data play a crucial role in improving the performance of any Shopify store. By tracking website performance and customer behavior, Shopify store owners can make informed decisions to improve sales and grow their business.
Here are some tips for analyzing website data:
- Track website traffic: Shopify store owners can use tools like Google Analytics to track website traffic and analyze user behavior. By monitoring website traffic, store owners can identify popular products, pages, and content, and optimize their website accordingly.
- Monitor sales trends: By tracking sales trends, Shopify store owners can identify which products are selling well and adjust their marketing and inventory accordingly. This helps to optimize revenue and minimize losses.
- Analyze customer behavior: Shopify store owners can use tools like heat maps and session recordings to analyze customer behavior on their website. By analyzing how customers navigate the website, store owners can identify any pain points and optimize the user experience.
- Monitor customer feedback: Shopify store owners can use tools like surveys and feedback forms to collect customer feedback. By monitoring customer feedback, store owners can identify areas for improvement and make necessary changes.
- Use data to make informed business decisions: By analyzing website data, Shopify store owners can make informed decisions about marketing, inventory, and website optimization. This helps to improve customer experience, increase sales, and grow the business.
In summary, analytics and data are essential for Shopify store owners who want to make informed business decisions. By tracking website traffic, monitoring sales trends, analyzing customer behavior, and monitoring customer feedback, Shopify store owners can optimize their website and improve their customer experience.
Some extra tips for Shopify store owners
Choose the best fitting theme
Theme is the basic structure of your website, thus be careful what you choose, as it is the first thing customers notice when visiting.
Shopify offers ~100 different themes with even more styles that serve different fields of business. You could also customize and make your own if you wish.
Optimize for Mobile
Nowadays people shop on their phones almost all the time. And it is no surprise that nearly 50% of online orders are placed on mobile phones.
If your website is not mobile-friendly, it is a guarantee that you will lose a large portion of sale.
Offer free shipping
Behavior study shows that almost 100% people would choose a $100 product with free shipping over a 0$ product with a $100 shipping fee. Free shipping is one of the best things to attract customers.
Consider this if you are starting a new business and wish to have as many customers as possible.
Push for product reviews
People tend to buy products that have been bought before and have good reviews from customers.
They are more likely to believe other fellow users than shop owners. It is always recommended to encourage your customer to leave a comment on your products.
Integrate multiple payment options
Not all customers use the same payment methods to purchase online, and you do not want to miss one order because a specific payment is not supported in your store.
One great idea is to allow sellers to save their payment information by creating an account. This will make them feel like coming back again is worth it. You also want to offer options like Paypal, debit/credit, cryptocurrency, and wire transfer.
Allow guess checkout
This simple process might save you more sales than you expect.
Nowadays people sometimes are “lazy” enough that you do not wish to create an account just to purchase something online, thus ready to abandon the cart if needed.
Guess checkout could help save you a potential sale, and might help them stay with you next time as well.
Download the best apps on the market
Some of the above actions cannot be manually achieved, thus automation is highly recommended. There are more than 5000 applications in the stores that could help you with these tasks.
The most common ones could be found on the top pages on search, and here are some we would suggest that you try:
- Avada SEO Image Optimizer
- Vify Order Printer: PDF Invoice Pro
- VF: Gift Card Loyalty Rewards
- Hextom: Ultimate Sales Boost
- Pagefly Landing Page Builder
- Ali Reviews – Product Reviews
- Smile: Loyalty & Rewards
And more could be found on apps.shopify.com.
That was all we wish to share with you today, hope that it helps. We will be back soon, stay tuned.
Wish you a very Happy New Year, and your store to be a big success!